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Are you tired of inefficient dispatch systems and unproductive technicians? Do you struggle to provide top-notch service to your customers? The Technician First Operating System (TFOS) from Tekhne is here to change the game.
TFOS is a proprietary business operating system designed specifically for the trades. It streamlines operations and helps improve the efficiency of both technicians and trade companies. With TFOS, you can eliminate the need for dispatch and customer service representatives, freeing up time and resources for your business.
But that’s not all. TFOS also helps technicians earn more money for themselves by streamlining their workflows and increasing productivity. And with the ability to deliver five-star service to customers, you’ll be able to differentiate your business from the competition and build a loyal customer base.
Don’t miss out on this opportunity to revolutionize your trade business.
Tekhne is a comprehensive and intuitive service management platform designed to help businesses streamline their operations and improve efficiency. Here are some of the key features that make Tekhne a valuable tool for businesses:
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The Tekhne app is designed to make it easy for technicians to manage their jobs, quotes, invoicing, and more on the go. With this app, technicians can stay organized and efficient in their work, no matter where they are.
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Tekhne’s quoting system makes it easy to create and send quotes to customers. Plus, with the automatic follow-up feature, you can save time and effort by automating the process of following up with customers.
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Tekhne’s one-click ordering feature makes it easy to order new equipment or replenish truck inventory. This feature helps businesses save time and reduce the risk of errors, making it easier to keep operations running smoothly.
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Tekhne’s review generator helps businesses get more positive feedback from their customers. By reminding customers to leave reviews, businesses can build a strong reputation and improve their customer service.
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Tekhne’s one view dashboard provides a clear and concise overview of key business metrics, such as sales, average ticket, and close-ratio. With this feature, businesses can stay on top of their performance and make informed decisions.
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Tekhne’s employee tracking feature helps businesses monitor the performance and productivity of their technicians. With this feature, businesses can track KPI, employee time and pay, and even locate technicians using GPS.
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Tekhne’s mental health check feature helps businesses ensure that their technicians are feeling supported and connected to their colleagues. By providing a way for technicians to share updates on their mental health, businesses can create a more positive and supportive work environment.
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Tekhne’s internal chat system makes it easy for businesses to communicate with their colleagues, whether one-on-one or in groups. This feature helps businesses improve teamwork and collaboration, making it easier to get things done.
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Tekhne provides several standard operating procedures (SOPs) to help businesses standardize their processes and ensure that everyone is following the same procedures. Plus, businesses can create their own custom SOPs and test their employees to confirm understanding.
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Tekhne’s Price Management tool allows you to adjust your pricing based on market fluctuations by percentages, ensuring that every time there is a price change you do not have to re-do all of your pricing from scratch.
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The Tekhne app is designed to make it easy for technicians to manage their jobs, quotes, invoicing, and more on the go. With this app, technicians can stay organized and efficient in their work, no matter where they are.
03
Tekhne’s quoting system makes it easy to create and send quotes to customers. Plus, with the automatic follow-up feature, you can save time and effort by automating the process of following up with customers.
04
Tekhne’s one-click ordering feature makes it easy to order new equipment or replenish truck inventory. This feature helps businesses save time and reduce the risk of errors, making it easier to keep operations running smoothly.
05
Tekhne’s review generator helps businesses get more positive feedback from their customers. By reminding customers to leave reviews, businesses can build a strong reputation and improve their customer service.
06
Tekhne’s one view dashboard provides a clear and concise overview of key business metrics, such as sales, average ticket, and close-ratio. With this feature, businesses can stay on top of their performance and make informed decisions.
07
Tekhne’s employee tracking feature helps businesses monitor the performance and productivity of their technicians. With this feature, businesses can track KPI, employee time and pay, and even locate technicians using GPS.
08
Tekhne’s mental health check feature helps businesses ensure that their technicians are feeling supported and connected to their colleagues. By providing a way for technicians to share updates on their mental health, businesses can create a more positive and supportive work environment.
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Tekhne’s internal chat system makes it easy for businesses to communicate with their colleagues, whether one-on-one or in groups. This feature helps businesses improve teamwork and collaboration, making it easier to get things done.
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Tekhne provides several standard operating procedures (SOPs) to help businesses standardize their processes and ensure that everyone is following the same procedures. Plus, businesses can create their own custom SOPs and test their employees to confirm understanding.
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Tekhne’s Price Management tool allows you to adjust your pricing based on market fluctuations by percentages, ensuring that every time there is a price change you do not have to re-do all of your pricing from scratch.
Positive, Sick, Struggling, Need Help or vacation mode it is good to know how your team is doing on the job.
We are the first to offer emergency same day online booking for customers for a trade company.
One-on-one to full team chat conversations everyone can stay in the know up to the minute.
No need to have someone call in material and equipment orders. We will help you get your order to the supply house of your choice.
Damaged equipment, supply house issues, operating concerns all can be reported in the technician app.
Someone may have to explain, to you, what a rolodex is, but this is vital to helping keep everyone connected.
Quick & Easy to build Good/Better/Best/Premium options with automatic follow up text and emails. You’re sure to give your customers great options.
Emails/Meeting/Zoom Calls are all great ways to communicate with the team but when you want to make sure each individual person understands a new process or requirement, use our easy to build SOP system and get them certified.
Each Service Provider can view their own Key Performance Indicators, giving them the ability to see where they can improve.
Emails and phone calls for time blockers or days off can lead to miscommunication. Keep everyone on the same page with our manage availability in the app.
Positive, Sick, Struggling, Need Help or vacation mode it is good to know how your team is doing on the job.
We are the first to offer emergency same day online booking for customers for a trade company.
One-on-one to full team chat conversations everyone can stay in the know up to the minute.
No need to have someone call in material and equipment orders. We will help you get your order to the supply house of your choice.
Damaged equipment, supply house issues, operating concerns all can be reported in the technician app.
Someone may have to explain, to you, what a rolodex is, but this is vital to helping keep everyone connected.
Quick & Easy to build Good/Better/Best/Premium options with automatic follow up text and emails. You’re sure to give your customers great options.
Emails/Meeting/Zoom Calls are all great ways to communicate with the team but when you want to make sure each individual person understands a new process or requirement, use our easy to build SOP system and get them certified.
Each Service Provider can view their own Key Performance Indicators, giving them the ability to see where they can improve.
Emails and phone calls for time blockers or days off can lead to miscommunication. Keep everyone on the same page with our manage availability in the app.
Build options to make sure your profit margins are where they should be, with our easy-to-use quoting feature.
From tracking equipment orders, permits, warranty registration to standard truck stock, we can help with it all.
Get granular with your reporting. Track job count, sales and more. With Geofencing you can see how many customers you’ve done on one street, zip code, city, etc.
Our OneView Dashboard allows you to see your entire operation with accuracy, updating every minute so you know you have the correct information.
We hate having a meeting or sending an email about a new policy and hearing “I didn’t know that”. Now you can test to prove everyone is on the same page.
Quick communication is important. TekTalk allows real time communication. Send out companywide messages, or even tech to tech messages with this easy-to-use feature!
If you’re in business, you need to be connected to Google. Connect to Google Guaranteed, Google My Business and Google Adwords within the app.
Monitor the performance and productivity of your technicians.
Will Call List- Stop telling your customers you are full for the day. Instead, let them know you can put them on a will call list and if a service provider is in the area, they may be able to get to them on their way to their next appointment.
Easy Registration- Sign Up and Login by email, phone number and personal details.
Users can see list of service categories and sub-categories in the app.
Users can search for the desired service and filter by ratings, costs, location, etc.
Upon selecting a service, the users can select a service provider from the list.
View complete details of the service provider including distance away, charges, ratings, etc.
Users can book services now or schedule them for a later time.
Users can tap on current location or manually select a location on map.
Users can select either of the payment modes like online or cash payment.
Users can check the progress of service provider, like request accepted, arriving, etc.
Users can rate and give feedback of the service provider in the app.
Easy Registration- Sign Up and Login by email, phone number and personal details.
Users can see list of service categories and sub-categories in the app.
Users can search for the desired service and filter by ratings, costs, location, etc.
Upon selecting a service, the users can select a service provider from the list.
View complete details of the service provider including distance away, charges, ratings, etc.
Users can book services now or schedule them for a later time.
Users can tap on current location or manually select a location on map.
Users can select either of the payment modes like online or cash payment.
Users can check the progress of service provider, like request accepted, arriving, etc.
Users can rate and give feedback of the service provider in the app.
Tekhne’s mental health check feature helps businesses ensure that their technicians are feeling supported and connected. By providing a way for technicians to share updates on their mental health, businesses can create a more positive and supportive work environment. Many companies use this to know when a tech is struggling on a job and needs a call for help.
Tekhne gives your customers the convenience of booking same-day service from the customer app or your website. With this feature, you can offer a hassle-free and reliable service that your customers can rely on in times of need.
Tekhne’s internal chat system makes it easy for businesses to communicate with their colleagues, whether one-on-one or in groups. This feature helps businesses improve teamwork and collaboration, making it easier to get things done.
Our quoting system and equipment ordering go hand in hand. Once your job is approved and scheduled we can make sure your order goes directly to the supply house of your choice!
When there is a problem in your business it is important to report it right away to take corrective action. There is nothing worse than a problem not reported until next week's meeting. With issue reporting you can make sure your team is up to date as soon as it happened.
Where is this supply house and do we have an account at that supply house. With our rolodex all the information is at your technicians finger tips. The rolodex also serves as an internal contact sheet for your company.
Our quoting system ensures not only are you priced right for profit but includes automatic follow up for those pending jobs not approved. Combine this with an easy to use flat rate pricing guide your technicians are ready to provide great service and keep the company profitable.
Tekhne provides several standard operating procedures (SOPs) to help businesses standardize their processes and ensure that everyone is following the same procedures. Plus, businesses can create their own custom SOPs and test their employees to confirm understanding.
Allow your service providers access to view various Key Performance Indicators. Total sales, average ticket, average close rate.
Set each service providers schedule up from the admin portal or empower your team to manage their own schedule. This keep you from ever double booking a service provider and improves the experience of your customers who book online!
Tekhne’s quoting system makes it easy to create and send quotes to customers. Plus, with the automatic follow-up feature, you can save time and effort by automating the process of following up with customers.
Tekhne’s one-click ordering feature makes it easy to order new equipment or replenish truck inventory. This feature helps businesses save time and reduce the risk of errors, making it easier to keep operations running smoothly.
Get granular with your reporting. Track job count, sales and more. With GeoFencing you can see how many customers you have done on one street, zip code, city etc.
Tekhne’s one view dashboard provides a clear and concise overview of key business metrics, such as sales, average ticket, and close-ratio. With this feature, businesses can stay on top of their performance and make informed decisions.
Tekhne provides access to several how to SOP on how to use the technician app and admin portal. With this each company can create their own specific operating procedures to help businesses standardize their processes. Ensure that everyone is following the same procedures. With each SOP created you have an option to require a test to confirm understanding or any changes.
Tekhne’s internal chat system makes it easy for businesses to communicate with their colleagues, whether one-on-one or in groups. This feature helps businesses improve teamwork and collaboration, making it easier to get things done.
Connect Google Local Services Ads, Google My Business and Google Adwords. Inside Google Connect you can respond to reviews, post photos and updates to your GMB page, response reporting and turn ads on and off.
Tekhne’s employee tracking feature helps businesses monitor the performance and productivity of their technicians. With this feature, businesses can track KPI, employee time and pay, and even locate technicians using GPS.
Tekhne's Same-Day Emergency Management allows you to get your closest tech to another job with the "Will Call List." No more telling your customers that you are full for the day. Retain more customers by allowing them to be put on a will-call list.